FAQs

We understand that you may change your mind! As long as your order has not been processed or shipped you can cancel it and get a refund in the form of a gift card.

If the order has already been processed or shipped, you have 7 days to return the items to our address. Items must be new, unused, in their original packaging intact and approved by customer service. Refunds are issued in the form of a gift card, minus the shipping costs spent.

Returns Policies

Contact us with any questions, concerns or comments. We will respond within 48 hours. Please note, however, that requests sent on Friday will receive a response the following Monday or earlier.

You can also write us an email at contact@amook.ch

A contact form is also present further down this page.

We offer free delivery to your address in Switzerland and Liechtenstein.

We do not ship to other countries.

We offer free delivery to your address in Switzerland and Liechtenstein.

Delivery time is 2-5 days for items in stock. If you are not at home, you can pick up your order at the Post Office (additional charges may apply for a second delivery attempt).

In-stock items are shipped within 24 hours on business days.

The delivery time for Swiss Post parcels to your home is 1 to 3 working days.

Larger items (such as structures) must be shipped via carriers and are delivered in approximately 2-4 business days.

If the item is not in stock and needs to be ordered for you, the lead time is usually 10-15 business days. If the lead time is longer, you will be contacted and you can choose to wait or cancel the order if desired.

Our return policy allows returns within 7 days of delivery, with no restocking fees (excluding shipping costs incurred).

The customer is responsible for return shipping costs.

Items must be new, unused, in original packaging and approved by customer service.

Refunds are issued in the form of a gift card, minus the shipping costs incurred.

See Return Policy

If the return conditions are met, refunds are issued in the form of a gift card only, less shipping costs incurred.

The gift card will allow you to order a new item of your choice.

see Return Policy