RETURNS
7 day return policy!
Refund in the form of a voucher.
Clauses:
- Duration:
Our returns policy lasts 7 calendar days from the date of receipt. If 7 calendar days have passed since the date of receipt, we are unfortunately no longer able to take back one or more items from your order, nor offer you a refund* in the form of a voucher or exchange. If the customer cannot present proof of receipt of the order dated, the date of dispatch of the order from our premises will be taken into consideration for the start of the 7-day period. The date of physical return of the goods to our premises in Lutry must take place before the end of this 7-calendar day period.
*Refund in the form of a voucher.
- Terms:
To be eligible for a return, the item must be unused and in perfect new condition. It must not show any signs of use. It must also be in the original packaging in perfect condition, unopened, clean and undamaged. The return must have been approved in writing by our customer service. To process your return request, we need a copy of the receipt or proof of purchase. Customer service: support@amook.ch
- Exclusions:
Items with signs of use or that have been mounted. Any item not in its original condition or that is damaged, with missing parts or without factory packaging. Any item that is returned more than 7 days after delivery.
Only regular priced items may be refunded*, unfortunately sale or reduced price items cannot be refunded*.
*Refund in the form of a voucher.
- Procedure:
Please do not send your purchase directly back to the manufacturer. Items must be returned to our store in Lutry. To return your product, you must present it to our store Jardin-Confort SA, Route de Lavaux 425, CH-1095 Lutry, or send it to us by parcel. The return shipping costs are the responsibility of the customer. The customer also bears the transport risks for the return. Depending on where you live, the time it takes for the exchanged product to reach you may vary. The date of receipt at our premises must be within the 7 calendar day period for the right to return and not the date of dispatch. If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that it will be in perfect condition.
Once your return is received and inspected by us, we will send you a second email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund* or exchange. If the return is approved, then your refund* will be processed and a credit will automatically be applied in the form of a purchase voucher for the value of the item (minus the shipping costs), as soon as possible.
*Refund in the form of a voucher.
- Miscellaneous:
The clauses governing returns remain to have been read and approved for all orders made by the customer.
The legal provisions of the Code of Obligations apply to all other points.
Legal forum: Lutry
amook.ch is an online sales site managed and owned by the company Jardin Confort SA
Jardin Confort SA
Route de Lavaux 425
1095 Lutry
Swiss
This site is operated by Jardin-Confort SA under the name of amook or amook.ch. Throughout the site, the terms “we”, “our” and “us” refer to amook.ch therefore to Jardin-Confort SA.
Commercial register number: CH-550.0.131.881-3
VAT: CHE-100.142.327
Contact: support@amook.ch
Lutry, 01.01.2021